ISO 9001 deals with Quality Management Systems (QMS). It emphasizes effective processes and trained staff to consistently deliver high-quality products or services.

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In principle, all the standards group the controls into the following areas:
 

• Organisation and Context

• Leadership

• Planning (focusses on risk, the management system and how they address the objectives)

• Support (broadly resources, competence, awareness, communication and documentation)

• Operation (usually the focus of the controls since it analyses the day to day operation)

• Performance Evaluation (how an organisation manages and reviews performance)

• Improvement (all ISO standards expect organisations to aim for continual improvement, however, this is particularly so with ISO 9001)